Wired Camera Install Guide (Axis M1065-L)

I. CAMERA SETUP

Step 1. Determine camera location

The ideal location for the camera is:

• 12 to 20 feet to the left or right of door

• 4 to 6 feet from exterior wall

Why does the camera location matter? Improved Counting Accuracy

• A profile view helps determine whether a customer is entering or exiting the store.
• It provides a latitude view, so the camera motion detectors do not get triggered by shadows that cover the floor.
• Less front window glare.

If the camera is not mounted near the ideal location, please be prepared for us to recommend relocating it during step 4. 

Step 2. Connect the camera to the network

1. Run Network Cable
   Cat 5e or cat 6 SHIELDED ethernet network cable with RJ45 connectors will need to be run from the network router/switch to the camera mount location. An extra 15 feet of cable is recommended.
   Note: White color cabling is recommended to blend in with the walls or ceilings.
2. Connect POE Injector
   Note: If your router or switch has a POE port (Power Over Ethernet), you
   will not need the POE injector. Just connect the long cable directly to
   the POE port on the router or switch.
   1. Connect the POE injector to electrical power using the power
      adapter.
   2. Using the short shielded network cable, connect from the router
      or switch to the "LAN IN" port on the POE injector which is next to the power light and cable.
   3. Connect the long shielded network cable from the "POWER+DATA OUT" port on the POE
      injector to the camera.

Important Note:  It is strongly recommended that the POE injector be connected via a short cable to the router and a long cable be strung all the way to the camera. Otherwise, the POE injector will end up getting disconnected from power when salespeople are performing normal activities, such as vacuuming and moving products around on the floor. (We have seen this happen too many
times. The camera ends up getting disconnected and misses counts for a period of time. Extra support time is required for customer and DoorCounts personnel to resolve the situation).

Step 3. Configuration

Step 4. Contact Us

Once you have completed steps 1-3 contact us. We will work together to review the camera placement and complete the configuration of the camera so it can start counting people entering the store.

Please have the following information ready:
Public IP address (search "my ip" on Google)

Phone: 1(833) 503-9934
Email: support@doorcounts.com

II. TROUBLESHOOTING